Please email us immediately at firstname.lastname@example.org clearly stating your order number and what you would like to change. We cannot guarantee we will be able to accommodate your change but will do our very best to do so.
All orders from Canada and USA are shipped from B.C, Canada.
All orders from Australia, New Zealand and United Kingdom are shipped from Sydney, Australia.
Canada and USA have an estimated delivery of 2-14 business days to arrive.
Australia, New Zealand and United Kingdom have an estimated delivery of 2-14 business days to arrive.
Customers may experience service delays across all networks during shipping due to COVID-19 disruptions.
Free standard shipping to Canada.
USA International Shipping $10*.
Free standard shipping to Australia.
NZ international shipping $11.
UK International shipping £6*.
*All international orders are subject to local import duties and taxes, which are the responsibility of the receiver.
All orders are picked and packed within 3 business days. You will receive a shipment notification email once it has been dispatched from our warehouse. Customers may experience service delays across all networks during shipping due to COVID-19 disruptions.
We will accept merchandise in its original unused conditions, excluding bottoms, for a refund or exchange by the original sale confirmation email or invoice within 14 days of arrival.
After 14 days, we cannot accept returns for any reason other than defective material.
Sevigne reserves the right to refuse returned products that have been used, worn, washed or altered in any way. All merchandise must remain in its original packaging with all tags attached.
All of our underwear bottoms and swimwear are final sale and not eligible for refund or exchange. For hygienic reasons, it will not be accepted.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All returns are at the expense of the customer unless the item is deemed faulty.
Canada orders are $10.
US orders are $15 flat rate plus import duties and taxes.
Australian and NZ orders are $10.
UK orders £6.
Please email email@example.com to begin a return or exchange within 14 days of receiving your purchase. Please state your order number, style, size and reason for return and confirm your items meet the return/exchange criteria.
No, discounted and sale items cannot be returned or exchanged. This also includes garments purchased with influencer discounts.
Visa, Mastercard, Amex, Apple Pay, Google Pay, Shopify Pay and PayPal are accepted.
Hand wash items in cold water, with like colours and lay flat to dry. Do not dry clean, tumble dry or iron.
Taking care of your most intimate pieces, paying mind to our planet.
At Sevigne, sustainability remains an essential focus at the core of our brand ethos. From the all-recycled materials used in our shipments, to our decision to ship from two, world-serving warehouses (one in British Columbia, the other in Sydney), we prioritize the environment for you, for us, for the greater good.
When it comes to sustainability, we never settle. With each new collection, we’re finding innovative ways of easing our impact on the Earth. Keep watching this space.